About Options Insurance
Jim Steed Agency
You’ve Got Options
The insurance industry is evolving, so we’re told … self-service, 800-numbers, VRUs, off-shore call centers, long hold times with forced call-backs. Although marketing gurus and industry publications tell us we need to focus on profit while farming out service, we couldn’t disagree more.
Options Insurance is a FULL SERVICE AGENCY. We’re one of a very few left in this town, and we’re going to keep it that way. We believe there’s still something to be said for meaningful, personal client engagement. Simply answering the phone. Returning voicemails and texts promptly. Providing properly-written email responses to our clients with documentation and attachments. Advocating for our clients in every way possible. When you call us, you get us … because we’ve got you!
And claims? They can be traumatic: a house fire; a head-on collision; a boating accident involving another party. We do 3-way claim calls with our clients (and carriers) to provide support when it matters most. These things are missing today from so many insurance agencies that are profit-driven rather than client service-driven.
Licensed in TN, GA, and AL, Jim Steed Agency (Options Insurance) is a locally owned, fiercely independent insurance agency located in Chattanooga … never beholden to a single carrier. Rather, we have a healthy carrier portfolio; we do all the work AND all the shopping for you. Because when it comes to insurance, it’s good to have Options. Let us show you what real service feels like!
A Message From Jim Steed
With 33 years in the insurance industry, I’ve seen and learned a lot. My primary objective is to do insurance the right way (not the cheap way) for my clients by protecting them well, serving them well, and advising them well. I honor the trust my clients have given me by offering a full-service experience to them … because they deserve it.
Let’s be honest: Most people hate insurance. But I love it and work hard at it – so, when I’m home, I enjoy my rest. I’m a Christian and do my best to apply a biblical worldview to all environments in my life: wife/family/kids/grandkids (and fur babies), all gifts from God. I’m a lifelong Clemson Tiger fan and my 2 favorite places on earth are Memorial Stadium in Death Valley (Clemson, SC) and Pawleys Island, SC.
~ Jim Steed, Agency Owner
With 33 years in the insurance industry, I’ve seen and learned a lot. My primary objective is to do insurance the right way (not the cheap way) for my clients by protecting them well, serving them well, and advising them well. I honor the trust my clients have given me by offering a full-service experience to them … because they deserve it.
Let’s be honest: Most people hate insurance. But I love it and work hard at it – so, when I’m home, I enjoy my rest. I’m a Christian and do my best to apply a biblical worldview to all environments in my life: wife/family/kids/grandkids (and fur babies), all gifts from God. I’m a lifelong Clemson Tiger fan and my 2 favorite places on earth are Memorial Stadium in Death Valley (Clemson, SC) and Pawley’s Island, SC.
~ Jim Steed, Agency Owner
A Message From Veronica Coyle
They say diamonds are a girl’s best friend, and that was certainly true of me for over 2 decades as I worked in retail jewelry stores and outlets. But Options Insurance was intriguing and had a unique sparkle, so when Jim presented me with a chance to change careers and move into insurance in 2019, I was sold! My family was already a client at Options Insurance, so my transition was made easier by the trust I had developed with Jim in our agent/client relationship.
I had no insurance background but studied for and passed my insurance exams in only 4 weeks … and the rest is history. I’m now thriving in my insurance career and truly enjoy providing creative solutions for our Options Insurance client family, where the level of service I’m able to provide is unmatched in any of my prior work experience.
~ Veronica Coyle, Licensed Agent
You’ve Got Options
The insurance industry is evolving, so we’re told … self-service, 800-numbers, VRUs, off-shore call centers, long hold times with forced call-backs. Although marketing gurus and industry publications tell us we need to focus on profit while farming out service, we couldn’t disagree more.
Options Insurance is a FULL SERVICE AGENCY. We’re one of a very few left in this town, and we’re going to keep it that way. We believe there’s still something to be said for meaningful, personal client engagement. Simply answering the phone. Returning voicemails and texts promptly. Providing properly-written email responses to our clients with documentation and attachments. Advocating for our clients in every way possible. When you call us, you get us … because we’ve got you!
And claims? They can be traumatic: a house fire; a head-on collision; a boating accident involving another party. We do 3-way claim calls with our clients (and carriers) to provide support when it matters most. These things are missing today from so many insurance agencies that are profit-driven rather than client service-driven.
Licensed in TN, GA, and AL, Jim Steed Agency (Options Insurance) is a locally owned, fiercely independent insurance agency located in Chattanooga … never beholden to a single carrier. Rather, we have a healthy carrier portfolio; we do all the work AND all the shopping for you. Because when it comes to insurance, it’s good to have Options. Let us show you what real service feels like!
A Message From Jim Steed
With 33 years in the insurance industry, I’ve seen and learned a lot. My primary objective is to do insurance the right way (not the cheap way) for my clients by protecting them well, serving them well, and advising them well. I honor the trust my clients have given me by offering a full-service experience to them … because they deserve it.
Let’s be honest: Most people hate insurance. But I love it and work hard at it – so, when I’m home, I enjoy my rest. I’m a Christian and do my best to apply a biblical worldview to all environments in my life: wife/family/kids/grandkids (and fur babies), all gifts from God. I’m a lifelong Clemson Tiger fan and my 2 favorite places on earth are Memorial Stadium in Death Valley (Clemson, SC) and Pawleys Island, SC.
~ Jim Steed, Agency Owner
A Message From Veronica Coyle
They say diamonds are a girl’s best friend, and that was certainly true of me for over 2 decades as I worked in retail jewelry stores and outlets. But Options Insurance was intriguing and had a unique sparkle, so when Jim presented me with a chance to change careers and move into insurance in 2019, I was sold! My family was already a client at Options Insurance, so my transition was made easier by the trust I had developed with Jim in our agent/client relationship.
I had no insurance background but studied for and passed my insurance exams in only 4 weeks … and the rest is history. I’m now thriving in my insurance career and truly enjoy providing creative solutions for our Options Insurance client family, where the level of service I’m able to provide is unmatched in any of my prior work experience.
~ Veronica Coyle, Licensed Agent
